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Terms of Service

Last updated: February 27, 2026

These Terms of Service are written in plain English on purpose. We believe you shouldn't need a law degree to understand the rules of a chat app.

1. Introduction & Acceptance

Bedrock Chat is built and operated by Bedrock AI Systems (“we,” “our,” or “us”). These Terms of Service (“Terms”) are a legal agreement between you and Bedrock AI Systems that govern your use of the Bedrock Chat platform, including our website, apps, and all related services.

By creating an account or using Bedrock Chat, you agree to these Terms. If you don't agree, please don't use the service.

1.1 Age Requirements

  • Under 13: You need a parent or guardian to create and manage your account through a Family Account. This is required by U.S. law (COPPA).
  • Ages 13–17: You can create your own account. We strongly encourage using a Family Account so your parents can help keep you safe.
  • 18 and older: Full access. You are responsible for your own account.

1.2 Updates to These Terms

We may update these Terms from time to time. When we make significant changes, we'll give you at least 30 days' notice through email or an in-app notification before the changes take effect. Continued use after that means you accept the updated Terms.

2. Account Registration & Responsibilities

2.1 Creating Your Account

  • Provide accurate information (you don't need a government ID — just a valid email and a birthdate for age verification)
  • One account per person — no sharing accounts
  • Choose a strong password and keep it private
  • Don't impersonate someone else when creating your account

2.2 Your Responsibilities

You are responsible for everything that happens on your account. If someone else uses your account (with or without your permission), you're still on the hook. If you think someone has accessed your account without permission, contact us immediately at support@bedrockchat.com.

3. Acceptable Use Policy

Bedrock Chat is a place for real conversations. We expect everyone to:

  • Be respectful — disagree without being cruel
  • Follow the law — don't use Bedrock Chat to do anything illegal where you live
  • Respect server rules — server owners set their own community standards, and you should follow them
  • Don't game the system — don't try to bypass security measures, rate limits, or moderation tools

We respect gaming culture. Friendly trash talk and competitive banter are part of the experience. But there's a line between banter and harassment — and you know where it is.

4. Prohibited Activities

The following are strictly prohibited on Bedrock Chat. Violations may result in immediate account termination:

  • Sharing child sexual abuse material (CSAM) or exploiting minors in any way — this results in permanent ban and a report to law enforcement
  • Harassment, bullying, or threats — targeted abuse, hate speech, or threats of violence against any person or group
  • Doxxing — sharing someone's private information (real name, address, phone number, etc.) without their consent
  • Self-harm or suicide encouragement — content that promotes or glorifies self-harm
  • Illegal sales — drugs, weapons, stolen goods, or any other illegal transactions
  • Scams, spam, or phishing — tricking people into giving up personal information or money
  • Malware or hacking — distributing harmful software or attempting to exploit vulnerabilities in Bedrock Chat or other users' systems
  • Impersonation — pretending to be another user, a Bedrock employee, or any other real person
  • Ban evasion — creating new accounts to get around a suspension or ban
  • Unauthorized bots — running automated tools or bots without explicit permission

5. Family Accounts & Parental Controls

Family Accounts are how we balance teen safety with teen privacy. Unlike platforms that secretly scan everything, our monitoring is completely transparent.

5.1 How It Works

Parents or guardians can link their account to their teen's account and choose a monitoring level:

  • Minimal: Parent can see who their teen chats with (contact list only)
  • Moderate: Parent receives summaries of conversations (not full messages)
  • Active: Parent can view full message history
  • Restricted: Teen can only message pre-approved contacts

5.2 What Parents Can Do

  • Choose and change the monitoring level at any time
  • View who their teen communicates with
  • See message summaries or full history (depending on monitoring level)
  • Set approved contact lists in Restricted mode
  • Receive notifications about potentially concerning content
  • Export or delete their child's data at any time
  • Dissolve the Family Account at any time

5.3 What Parents Cannot Do

  • Monitor secretly — a badge is always visible to the teen and their friends showing that monitoring is active
  • Share their teen's private data with others or use it for non-safety purposes
  • Prevent dissolution — when the teen turns 18, they can dissolve the Family Account on their own

5.4 What Teens Get

  • Transparency: You always know your monitoring level — it's visible in your Settings
  • Awareness: Your friends see a badge when chatting with you, so everyone knows monitoring is active
  • Voice: You can request changes to your monitoring level
  • Independence: At 18, you can dissolve the Family Account yourself

5.5 COPPA Compliance (Under 13)

For users under 13, a parent or guardian must create the account and provide verifiable consent. Parents can review, export, or delete their child's data at any time. We do not serve ads to children or collect data beyond what's needed to provide the service.

Anonymous analytics is completely disabled for users under 13. No usage events, no session tokens, no collection of any kind. For users ages 13–15, only anonymized page views are collected (no feature tracking, no performance metrics tied to their sessions). See our Privacy Policy for full details.

6. Content & Intellectual Property

6.1 Your Content

When you post content on Bedrock Chat, you still own it. We just need permission to show it to other users and store it on our servers so the service works. That's it. We won't use your content for advertising, training AI models, or anything else without your explicit permission.

Specifically, you grant Bedrock Chat a limited license to display, transmit, and store your content solely for the purpose of providing the service. This license ends when you delete your content or your account.

6.2 Other People's Content

Respect copyright and intellectual property. Don't share content you don't have the right to share. If you believe someone is infringing your copyright on Bedrock Chat, contact us at legal@bedrockchat.com with a DMCA notice.

6.3 Bedrock Chat's Property

The Bedrock Chat name, logo, design, and code are our intellectual property. You can't use them without our written permission.

7. Privacy & Data Protection

Privacy is the foundation of Bedrock Chat. Our full Privacy Policy covers every detail, but here are the highlights:

  • End-to-end encryption: Your private messages are encrypted using AES-GCM — we cannot read them
  • No data sales: We will never sell your personal information to anyone, period
  • No ad trackers: We don't use advertising pixels, hidden trackers, or surveillance technology
  • Anonymous analytics: We collect anonymous usage patterns to improve the app — data that cannot identify you. You can opt out anytime in Settings → Privacy & Analytics
  • Data minimization: We only collect what's necessary to provide the service
  • Your rights: Access, export, or delete your data anytime through Data Export
  • GDPR & CCPA compliant: We respect your legal rights regardless of where you live

No government IDs. No facial scans. No personal tracking. That's the Bedrock promise.

8. Anonymous Analytics & Improvement Data

We collect anonymous usage data to improve Bedrock Chat. This data:

  • Cannot identify you or any specific user — every session uses a random ID that disappears when you close your browser
  • Is automatically deleted after 30 days (only statistical summaries are kept after that)
  • Is never shared with third parties — it lives exclusively on our own servers
  • Can be turned off anytime in Settings → Privacy & Analytics, with no impact on your access to the service
  • Is completely disabled for users under 13
  • Is limited to page views only for users ages 13–15

By using Bedrock Chat, you acknowledge this anonymous data collection. You may opt out at any time without any impact on your use of the service. For complete details, see our Privacy Policy — Section 9.

9. Bug Reports

You may submit bug reports to help improve the service. Bug reports are anonymous by default. You may optionally attach your display name and account ID to a report to enable follow-up — this is OFF by default and you must actively turn it on. You see exactly what will be shared before you submit.

See our Privacy Policy — Section 10 for complete details on bug report data handling, including what's included automatically and what requires your opt-in.

10. Voice Chat & Communications

Voice chat follows what we call the “gamer code” — parents get safety information, but what you actually say stays between you and the people in the call.

10.1 What We Store

  • Who was in the voice chat
  • When it started and ended
  • How long it lasted

10.2 What We Do NOT Store

  • Audio recordings
  • Voice transcriptions
  • Summaries of what was said

10.3 Parental Oversight for Minors

If you're on a Family Account, your parent can see who you talked to and for how long. They cannot hear what was said. This is the balance: safety oversight without surveillance.

10.4 Recording

Bedrock Chat does not record voice calls. If you choose to record a call using external software, you must have the consent of all participants. Recording without consent may violate the law in your jurisdiction and will result in account action.

11. Moderation & Enforcement

We don't scan all your messages looking for content to flag. Our moderation approach respects your privacy:

11.1 How Moderation Works

  • User reports: Community members can report content that violates these Terms
  • Server moderation: Server owners and their moderators manage their own communities
  • AI assistance (opt-in): Server owners can enable AI-powered moderation to help flag potentially harmful content — this is always opt-in, never forced
  • Human review: Serious reports are reviewed by real people, not just algorithms

11.2 What Happens When Rules Are Broken

Depending on the severity, we may take one or more of the following actions:

  • Warning
  • Content removal
  • Temporary mute or restriction
  • Server ban (by server moderators)
  • Account suspension (temporary)
  • Account termination (permanent)

11.3 Appeals

If you believe a moderation action was unfair, you can appeal by emailing support@bedrockchat.com with your username and a description of the situation. We'll review your appeal within 7 business days.

12. Termination

12.1 You Can Leave Anytime

You can delete your account at any time through your account settings or by contacting support@bedrockchat.com. When you delete your account:

  • Your profile is removed within 24 hours
  • Your messages are deleted within 30 days
  • Encrypted content becomes permanently unrecoverable (encryption keys are destroyed)
  • Backup copies are purged within 90 days

12.2 We Can Terminate for Violations

If you violate these Terms, we may suspend or terminate your account. We'll try to notify you before taking action, except in severe cases (illegal content, active threats to safety, or court orders).

12.3 What Survives Termination

Sections 6 (Intellectual Property), 14 (Disclaimers), 15 (Indemnification), and 16 (Dispute Resolution) continue to apply after your account is terminated.

13. Third-Party Services

We believe in being upfront about our infrastructure. Right now, Bedrock Chat uses the following third-party services:

  • Supabase — database, authentication, and real-time messaging
  • LiveKit — voice and video call infrastructure (WebRTC)
  • Vercel — application hosting and content delivery

These providers have their own terms and privacy policies. We chose them carefully, but our long-term goal is to migrate to fully self-hosted infrastructure so your data never touches a third party. We'll notify you as we make progress on this migration.

We do not use any third-party advertising or analytics services. Our analytics system is entirely self-hosted — your usage data never goes to Google Analytics, Mixpanel, Amplitude, or any other external service.

14. Disclaimers & Limitations of Liability

14.1 The Service Is Provided “As Is”

We work hard to keep Bedrock Chat running smoothly, but we can't guarantee it will always be available, error-free, or perfectly secure. We provide the service “as is” and “as available” without warranties of any kind, whether express or implied.

14.2 What We're Not Responsible For

  • Content posted by other users
  • Outages caused by third-party services
  • Data loss beyond what our encryption and backups can prevent
  • Actions taken by server owners or moderators in their communities
  • Indirect, incidental, or consequential damages arising from your use of the service

14.3 Liability Cap

To the maximum extent permitted by law, Bedrock AI Systems' total liability to you for any claims related to the service is limited to the amount you paid us in the 12 months before the claim arose, or $100, whichever is greater.

14.4 Force Majeure

We're not liable for delays or failures caused by events outside our reasonable control, including natural disasters, internet outages, government actions, or cyberattacks.

15. Indemnification

In plain English: if you break these rules and someone sues us because of it, you agree to cover our costs.

You agree to indemnify and hold harmless Bedrock AI Systems, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Content you post on Bedrock Chat
  • Your use of the service in a way that harms others
  • Any third-party claims related to your actions on the platform

16. Dispute Resolution

16.1 Let's Talk First

If you have a dispute with us, please email support@bedrockchat.com first. We'll try to resolve it informally within 30 days.

16.2 Formal Resolution

If we can't resolve it informally, disputes will be settled through binding arbitration on an individual basis. You agree that disputes will be resolved individually — not as part of a class action or representative proceeding.

16.3 Small Claims Court

Either party can bring claims in small claims court if the claim qualifies.

16.4 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

17. General Provisions

  • Entire agreement: These Terms, together with our Privacy Policy, are the complete agreement between you and Bedrock AI Systems regarding your use of the service
  • Severability: If any part of these Terms is found to be unenforceable, the rest still applies
  • No waiver: If we don't enforce a rule once, that doesn't mean we won't enforce it in the future
  • Assignment: We may transfer these Terms as part of a business change (like a merger). You cannot transfer your rights under these Terms to someone else
  • Notices: We'll send important notices to the email address on your account. Make sure it's up to date

18. Contact Us

We're real people, and we read our email. Reach us at:

Bedrock AI Systems
Privacy-first communication for families.