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Terms of Use

Last updated: March 4, 2026 · Version 2.0.0

These Terms of Use are written in plain English on purpose. We believe you shouldn't need a law degree to understand the rules of a chat app.

1. What Bedrock Chat Is

Bedrock Chat is a privacy-first communication platform built for families, gamers, and communities. Think of it as a Discord alternative that puts your privacy first — no surveillance, no ad tracking, no selling your data. We offer text channels, voice and video calls, direct messages, servers, and family safety features.

Bedrock Chat is built and operated by Bedrock AI Systems (“we,” “our,” or “us”). These Terms of Use (“Terms”) are a legal agreement between you and Bedrock AI Systems that govern your use of the platform.

By creating an account or using Bedrock Chat, you agree to these Terms. If you don't agree, please don't use the service.

2. Who Can Use It

2.1 Age Requirements

  • Under 13: You need a parent or guardian to create and manage your account through a Family Account. This is required by U.S. law (COPPA). Your parent must provide verifiable consent before your account is activated.
  • Ages 13–17: You can create your own account. We strongly encourage using a Family Account so your parents can help keep you safe online.
  • 18 and older: Full access. You are responsible for your own account.

2.2 Account Types

  • Standard: For adults and teens 13+. Full features.
  • Parent: For parents/guardians who want to manage Family Accounts. Includes access to the parent dashboard and monitoring tools.
  • Teen: Created by a parent through a Family Account. Subject to the monitoring level set by the parent (see Section 5).

2.3 Account Registration

  • Provide accurate information (you don't need a government ID — just a valid email and, for teen accounts, a date of birth)
  • One account per person — no sharing accounts
  • Choose a strong password (8+ characters, uppercase, lowercase, number) and keep it private
  • Don't impersonate someone else when creating your account

3. What You Can Do

Bedrock Chat is your platform. You have the right to:

  • Create and join servers, channels, and conversations
  • Send text messages, share files, react with emoji, and use voice/video calls
  • Create and manage your own servers with custom roles and moderation tools
  • Customize your profile, theme, and notification preferences
  • Export all your data at any time in machine-readable format
  • Delete your account and all associated data at any time
  • Opt out of anonymous analytics with no penalty or reduced functionality
  • Know exactly what monitoring is happening on your account (for teen accounts)
  • Appeal any moderation action taken against you

4. What You Cannot Do

The following are strictly prohibited. Violations may result in immediate account termination:

  • Sharing child sexual abuse material (CSAM) or exploiting minors in any way — this results in a permanent ban, report to law enforcement, and a mandatory report to NCMEC (the National Center for Missing & Exploited Children) as required by 18 U.S.C. §2258A. Zero tolerance. No exceptions.
  • Harassment, bullying, or threats — targeted abuse, hate speech, or threats of violence against any person or group
  • Doxxing — sharing someone's private information (real name, address, phone number, etc.) without their consent
  • Self-harm or suicide encouragement — content that promotes or glorifies self-harm
  • Illegal sales — drugs, weapons, stolen goods, or any other illegal transactions
  • Scams, spam, or phishing — tricking people into giving up personal information or money
  • Malware or hacking — distributing harmful software or attempting to exploit vulnerabilities in Bedrock Chat or other users' systems
  • Impersonation — pretending to be another user, a Bedrock employee, or any other real person
  • Ban evasion — creating new accounts to get around a suspension or ban
  • Unauthorized bots — running automated tools or bots without explicit permission
  • Circumventing family monitoring — for teen accounts, attempting to bypass, disable, or hide from parental monitoring features
  • Attempting to de-anonymize other users — trying to uncover the real identity of other users without their consent

We respect gaming culture. Friendly trash talk and competitive banter are part of the experience. But there's a line between banter and harassment — and you know where it is.

5. Family Accounts — Rights & Responsibilities

Family Accounts are how we balance teen safety with teen privacy. Unlike platforms that secretly scan everything, our monitoring is completely transparent.

5.1 How Monitoring Works

Parents choose a monitoring level for their teen's account:

  • Minimal: Parent can see server list and friend list. No message access.
  • Moderate: Parent can also see message frequency, online time, and request to view messages.
  • Supervised: Parent receives AI content flags. Server joins and friend requests require parental approval before taking effect.
  • Restricted: Whitelist-only communication. Keyword alerts, time limits, and complete activity logging. Friend requests also require approval.

5.2 What Parents Can Do

  • Choose and change the monitoring level at any time
  • View who their teen communicates with
  • See message history (depending on monitoring level)
  • Approve or deny server joins and friend requests (Level 3+)
  • Set keyword alerts and time limits (Level 4)
  • Export or delete their child's data at any time
  • Dissolve the Family Account at any time

5.3 What Parents Cannot Do

  • Monitor secretly — every parent action is logged in a transparency log that the teen can see in real-time. A non-dismissible badge is always visible to the teen and their friends showing that monitoring is active. This transparency is enforced at the database level and cannot be bypassed.
  • Listen to voice calls — parents can see who the teen talked to and for how long, but voice audio is never recorded (see Section 6)
  • Prevent dissolution at 18 — when the teen turns 18, they can dissolve the Family Account on their own

5.4 What Teens Get

  • Transparency: You always know your monitoring level and can see a complete log of every action your parent has taken
  • Awareness: Your friends see a badge when chatting with you, so everyone knows monitoring is active
  • Voice: You can request changes to your monitoring level
  • Independence: At 18, you can dissolve the Family Account and convert to a standard account

5.5 COPPA Compliance (Under 13)

For users under 13, a parent must create the account and provide verifiable consent. Parents can review, export, or delete their child's data at any time. We do not serve ads to children or collect data beyond what is needed to provide the service.

Anonymous analytics is completely disabled for users under 13. No usage events, no session tokens, no collection of any kind. For users ages 13–15, only anonymized page views are collected. See our Privacy Policy for full details.

6. Voice Channels — The Gamer Code

Voice chat follows what we call the “gamer code” — your conversations are yours. Here is our commitment, plainly stated:

6.1 What We Store

  • Who was in the voice/video call (participant list)
  • When it started and ended (timestamps)
  • How long it lasted (duration)
  • Whether video or screen sharing was used (yes/no only)

6.2 What We Do NOT Store

  • Audio recordings — ever, under any circumstances
  • Video recordings
  • Voice transcriptions or summaries
  • Screen share content

This is not just a policy — it is architecturally enforced. Our voice infrastructure (LiveKit WebRTC) is configured for real-time streaming only. No recording capability is enabled. There is no mechanism to record your calls, even if we wanted to.

6.3 Parental Oversight for Minors

If you are on a Family Account, your parent can see who you talked to and for how long. They cannot hear what was said. This is the balance: safety oversight without surveillance.

6.4 Law Enforcement and Voice Data

If law enforcement requests voice call recordings, we cannot provide them because they do not exist. We can only provide the metadata listed in Section 6.1 (who, when, how long).

6.5 External Recording

If you choose to record a call using external software, you must have the consent of all participants. Recording without consent may violate the law in your jurisdiction and will result in account action.

7. Content & Ownership

7.1 Your Content

When you post content on Bedrock Chat, you still own it. We need permission to show it to other users and store it on our servers so the service works. That's it.

Specifically, you grant Bedrock Chat a limited, non-exclusive, royalty-free license to display, transmit, and store your content solely for the purpose of providing the service. This license ends when you delete your content or your account.

We will not use your content for advertising, training AI models, or any other purpose without your explicit permission.

7.2 Other People's Content

Respect copyright and intellectual property. Don't share content you don't have the right to share. If you believe someone is infringing your copyright, contact us at legal@bedrockchat.com with a DMCA notice.

7.3 What Happens to Content on Deletion

  • Profile is removed within 24 hours
  • Messages are deleted within 30 days
  • Encryption keys are destroyed (when E2E is deployed, this makes encrypted content permanently unrecoverable)
  • Backup copies are purged within 90 days

8. Service Availability & Changes

Bedrock Chat is currently in beta. We work hard to keep it running, but we cannot guarantee 100% uptime.

  • We do not offer formal SLA guarantees during beta
  • We may need to take the service offline for maintenance with reasonable notice
  • We will communicate significant changes via email and in-app notification with at least 30 days notice
  • If we ever discontinue Bedrock Chat, we will give you at least 90 days notice and ensure you can export all your data

9. Law Enforcement & Legal Requests

We believe in being transparent about how we handle legal requests. Here is what we can and cannot provide:

9.1 What Data We Have That Could Be Provided

  • Account information (username, email, account creation date)
  • Message content (currently stored in our database)
  • Server membership and role information
  • Voice call metadata (who, when, how long — no audio)
  • Content reports and moderation actions
  • Login timestamps

9.2 What Data We Do NOT Have

  • Voice recordings — audio is never recorded and does not exist in our systems
  • IP addresses — used only momentarily for rate limiting and never stored
  • Browsing history outside our platform
  • Device identifiers — we do not fingerprint devices

9.3 Our Process

  • We require valid legal process (warrant, subpoena, court order) before disclosing user data
  • We will notify affected users when legally permitted to do so
  • CSAM reports are filed with NCMEC as required by federal law (18 U.S.C. §2258A)
  • We will challenge overly broad or legally deficient requests

10. Privacy & Data Protection

Privacy is the foundation of Bedrock Chat. Our full Privacy Policy covers every detail, but here are the highlights:

  • No data sales: We will never sell your personal information to anyone
  • No ad trackers: We don't use advertising pixels, hidden trackers, or surveillance technology
  • Messages: Encrypted in transit (TLS) and at rest (database encryption). E2E encryption library is built and integration is in active development. Messages are not yet end-to-end encrypted.
  • Anonymous analytics: Anonymous usage data that cannot identify you. Opt out anytime in Settings. Completely disabled for under 13.
  • Your rights: Access, export, or delete your data anytime through Data Export
  • GDPR & CCPA compliant: We respect your legal rights regardless of where you live

No government IDs. No facial scans. No personal tracking. That's the Bedrock promise.

11. Moderation & Enforcement

11.1 How Moderation Works

  • User reports: Community members can report content that violates these Terms
  • Server moderation: Server owners and their moderators manage their own communities
  • AI assistance (opt-in): Server owners can enable AI-powered moderation to help flag potentially harmful content — this is always opt-in, never forced
  • Human review: Serious reports are reviewed by real people, not just algorithms

11.2 Enforcement Ladder

Depending on severity, we may take one or more of these actions:

  • Warning
  • Content removal
  • Temporary mute or restriction
  • Server ban (by server moderators)
  • Account suspension (temporary)
  • Account termination (permanent)

11.3 Appeals

If you believe a moderation action was unfair, email support@bedrockchat.com with your username and a description of the situation. We will review your appeal within 7 business days.

12. Termination

12.1 You Can Leave Anytime

You can delete your account at any time through Settings or by contacting support@bedrockchat.com. When you delete your account:

  • Profile removed within 24 hours
  • Messages deleted within 30 days
  • Encryption keys destroyed (content becomes permanently unrecoverable once E2E is deployed)
  • Backup copies purged within 90 days

12.2 We Can Terminate for Violations

If you violate these Terms, we may suspend or terminate your account. We will try to notify you before taking action, except in severe cases (illegal content, active threats to safety, or court orders).

13. Disclaimers & Limitation of Liability

13.1 “As Is” Service

We work hard to keep Bedrock Chat running smoothly, but we provide the service “as is” and “as available” without warranties of any kind, whether express or implied. This includes warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.2 What We Are Not Responsible For

  • Content posted by other users
  • Outages caused by third-party services
  • Data loss beyond what our encryption and backups can prevent
  • Actions taken by server owners or moderators in their communities
  • Indirect, incidental, or consequential damages arising from your use of the service

13.3 Liability Cap

To the maximum extent permitted by law, Bedrock AI Systems' total liability to you for any claims related to the service is limited to the amount you paid us in the 12 months before the claim arose, or $100, whichever is greater.

13.4 Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, internet outages, government actions, or cyberattacks.

14. Governing Law & Disputes

14.1 Informal Resolution First

If you have a dispute with us, please email support@bedrockchat.com first. We will try to resolve it informally within 30 days.

14.2 Binding Arbitration

If we cannot resolve it informally, disputes will be settled through binding arbitration on an individual basis. You agree that disputes will be resolved individually — not as part of a class action or representative proceeding.

Note: Class action waivers may not be enforceable in all jurisdictions. Where prohibited by law, this provision will not apply.

14.3 Small Claims Court

Either party can bring claims in small claims court if the claim qualifies.

14.4 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

15. General Provisions

  • Entire agreement: These Terms, together with our Privacy Policy, are the complete agreement between you and Bedrock AI Systems
  • Severability: If any part of these Terms is found to be unenforceable, the rest still applies
  • No waiver: If we don't enforce a rule once, that doesn't mean we won't in the future
  • Assignment: We may transfer these Terms as part of a business change. You cannot transfer your rights under these Terms
  • Updates: We will give at least 30 days notice of significant changes via email or in-app notification. Parents of minor users are notified separately.

16. Contact

We are real people, and we read our email. Reach us at:

Bedrock AI Systems — Privacy-first communication for families.
Legal counsel review recommended before publishing. This document reflects actual platform behavior as of the date above.